We are here to help
How to contact us
You can send us a message using the form below or write directly to our email. We strive to respond to all requests within 24 hours.
Direct contact: [email protected]
What to include in your request
- A brief description of the problem or question.
- Your device model and OS version.
- Steps that led to the error (if applicable).
- Screenshots, if they can help understand the situation.
- Information about which deck or cards are affected (if relevant).
Frequent Questions
How do I sync my decks across devices?
Use the export/import feature in your profile settings to transfer your decks and learning progress between devices.
How does the spaced repetition algorithm work?
The app uses a proven spaced repetition algorithm that shows cards at optimal intervals based on your performance, helping you remember more efficiently.
Can I customize my daily study goals?
Yes! Go to your profile settings to adjust your daily goal, session size, and notification preferences.
Where is my learning data stored?
Your flashcards and progress are stored locally on your device and can be backed up to secure cloud servers.
How do I delete a deck or card?
Open the deck or card management screen, swipe left on the item, and select delete. You can also use the edit menu.
Can I add images to my flashcards?
Currently, the app supports text-based flashcards. Image support may be added in future updates.
How do I change notification settings?
Go to your profile settings to enable/disable daily reminders and set your preferred notification time.
Is the app completely free?
Yes! Poppen:MindCards is completely free with all features available to all users.
Review Policy
All support requests are reviewed on a first-come, first-served basis. Priority is given to critical bugs that prevent core functionality like studying, creating decks, or syncing data.
Service Status
All systems operational